Copy and delete requests (Pro)
Visitors ask for a copy of their information or for it to be deleted. 45 days, and you may confirm it’s them first.
Privacy laws give people the right to ask what you hold about them and to have it deleted. With GoConsent Pro, visitors can make those requests from Your Privacy Choices, and each one lands on the Requests tab with its deadline and a checklist.
- The visitor picks what they want: stop selling or sharing, a copy of their information, or deleting it.
- Their email address, so you can find their information and reply.
- Send request. They get a receipt by email straight away.
Deadlines
- Do Not Sell or Share: 15 business days, and you may not ask for ID.
- Copy or delete: 45 days. You may confirm it’s really them first, for example by asking them to reply from the same email address.
GoConsent emails you when a request arrives and again 7 days before a copy or delete request is due.
- What to do: a checklist for each type of request.
- The type of request and the days left before it’s due.
- Mark done once you’ve sent their copy or deleted their information.
- Nothing to do when you hold nothing about them, or can’t confirm it’s them (tell them why).
Sending a copy
Gather what you hold about them from your forms, email list, customer and order records and the tools you use, and send it as a PDF or spreadsheet. Include what kinds of information you collect, why, and who you share it with; your Privacy Policy already lists this.
Deleting
Delete their information everywhere you keep it, and ask the companies that process data for you to delete it too. You can keep what the law requires, such as tax and order records; tell them what you kept and why.
Records of every request are kept 24 months.
Still stuck? Contact support and tell us which page you were on.
